Fake Caller ID Scams on the Rise

Thursday, April 18 at 01:00 PM
Category: Arvest News

Arvest Bank is alerting customers about criminals who are using phone calls to impersonate their banks and steal personal information.

“I’m calling from Arvest Bank. Someone’s been using your debit card ending in 2345 at XYZ Store. I’ll need to verify your Social Security number — which ends in 8190, right? — and full debit card information so we can stop this unauthorized activity...”

In this scam, the caller ID shows the name of your bank, and the caller knows some of your personal details. Does that mean it’s legit? No. It’s a scam — and scammers are counting on the call being so unsettling that you might not stop to check your bank statement.

These phone scams combine two scammer tricks: “spear phishing” and caller ID spoofing. In a phishing attempt, scammers may make it look like they’re from a legitimate company. When they call or email with specific details about you — asking you to verify the information in full (things like your Social Security number or address) — that’s called spear phishing.

What makes this scam even more tricky is caller ID spoofing. That’s when scammers fake their caller ID to trick you into thinking the call is from someone you trust.

Here’s how you can avoid these scam tactics:

  • Don’t assume your caller ID is proof of whom you’re dealing with. Scammers can make it look like they’re calling from a company or number you trust.
  • If you get a phone call, email, or text from someone asking for your personal information, don’t respond. Instead, check it out using contact info you know is correct.
  • Don’t trust someone just because they have personal information about you. Scammers have ways of getting that information.

If you gave a scammer your personal or Arvest account information, please contact us immediately by calling Customer Service at (866) 952-9523, or visit a branch. To report a suspicious email, phone call or text message, please forward the suspicious email to, or send a message to: reportfraud@arvest.com.

Please visit our Consumer Protection section for information on Identity Theft, fraud, scams and online threats.


(Based on FTC resources)

Tags: Fraud Alert
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